Prior to Shipment. Refunds will be granted prior to shipment of software minus a 10% order termination charge that will be assessed to the refundable amount.
After Shipment. After shipment, refunds will be granted for cost of software minus shipping and a 25% termination charge, if the package has not been opened. Packages must be shipped back to UTS at END USER’s expense within 14 days of receiving shipment.
Package Opened. Once software is received and the software package has been opened, no refund will be granted. UTS will only grant refunds in special situations at its sole discretion.
One Time Use. END USER may only request a refund on software once in your history of the Designated Office.
We MAY honor requests for refund for the following reasons.
- non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
- download issues: it may happen so that you are having problems while downloading the product;
- irreparable defects or grave difficulties with the product: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team’s approval;
- product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. If available, to prevent this situation every customer is suggested to check any free samples of each type of the product offered before making the purchase.
- On the quality front, we ensure proper quality management practices and our company is audited on a semi-annual basis by an external quality certification agency.
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via email at: firstname.lastname@example.org
Please, give it 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions.
The refund is issued to you after we receive a digitally signed agreement. A copy of the agreement is sent to you at once after review of your refund request.
Please, acknowledge that by mutual consent exchange can be done to avoid a Refund.